Such need may result from peaks in call volumes during the day, periods of high activity due to the introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business. įor businesses needing to provide technical support, outsourcing allows them to maintain high availability of service. These are often referred to as MSPs (Managed Service Providers). There has also been a growth in companies specializing in providing technical support to other organizations. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many companies provide discussion boards for users of their products to interact such forums allow companies to reduce their support costs without losing the benefit of customer feedback. At present, most large and mid-size companies have outsourced their tech support operations. Traditionally done on the phone, technical support can now be conducted online or through chat. Technical support are also known as a tech support is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Maintenance service of electronic consumers
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |